Contact us

Orders, warranty claims, wholesale and questions about which knife to buy all reach the same inbox. Email us or use the form below.

Email is the fastest way to an answer, and a real person reads it.

Orders, warranty and questions about a knife:
Email customerservice@bigcatroar.com.

If something arrived damaged or wrong, send these with your first message and we can skip a round of back and forth:

Your order number, or a photo of the receipt if you bought the knife in a store. The shipping address. A phone number. Photos of the fault.

Please do not post anything back before you hear from us. Returns and warranty claims both have to be approved first, and a parcel that arrives without one is not accepted.

Wholesale and retail:
We sell to shops and outfitters on Faire.

Before you write:
US orders ship free. We pack and post within 2 to 3 business days and delivery takes 3 to 7 business days after that. You have 30 days to ask for a return, and every knife carries a 12 month warranty against defects. The rest is on the help and FAQs page.

We answer by email, so use an address you actually check. If it is about an order, put the order number in the message and we can look it up before we reply.

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