The Bigcat warranty

Every Bigcat knife is covered for 12 months from purchase against defects in workmanship and materials. If a knife is defective we repair it or replace it.

We make these by hand and we stand behind them. If something is not right, tell us.

A knife that has been used will show it, and that is not a defect. The warranty does not cover:

Normal wear and tear. A dull or chipped edge. Rust, spots or staining on the blade or the handle. Scratched blades and coatings. Bent or broken tips. Worn or loose handle slabs. Loss.

It also does not cover damage you caused: improper sharpening, taking the knife apart, altering it, an accident, or neglect. Our knives are for cutting. Using one as a hammer, a chisel, a pry bar or a screwdriver is misuse and voids the warranty.

Sheaths and pouches are handled separately. If a brand new sheath turns out to be defective we replace the sheath rather than the knife.

Write to customerservice@bigcatroar.com with your order number and photographs of the fault, and wait for our reply before you send anything anywhere. We will tell you whether the knife needs to come to us and where to send it.

If we do ask for the knife back, you can use any carrier you like, and you pay that postage. Two things we have to ask, for the safety of the person who opens the parcel:

Clean the knife first. No dirt, blood or animal matter. Then pack it so it cannot shift or work its way out: a box or a padded envelope, never a paper envelope and never loose foam beads. A knife that falls out in transit is lost, and we cannot cover a lost parcel.

If the damage turns out to be misuse rather than a defect, our repair team will tell you whether the knife can be repaired.

If it cannot, we offer you 50% off the list price of any knife in the store. It is not a warranty replacement, and we would rather do that than leave you with a knife you cannot use.